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Hosted VoIP

Business Phone Systems

 

Voice over IP (VoIP) offers better connectivity, operability and mobility, allowing you to connect with colleagues and customers from anywhere. With MWFN, you can trust us to handle everything for you.

 

With our combined data & voice solutions, you can provide a seamless experience and increase productivity with only the features you need. All packages are compatible with add-on products to enhance your organization’s communication capabilities.

 

  • Essentials – An excellent choice for standard business communication needs, as well as break rooms and conference phones.
  • Professional – Premium desktop and mobile apps that allow for enhanced employee communication, whether they’re in the office or working from home. Key mobile features include instant messaging, file sharing and video calling.
  • Enterprise – Fully integrated desktop and mobile apps with options for either 25 or 100 attendee meetings.

 

Features Essentials Professional Enterprise
Unlimited Calling (domestic long-distance included) X X X
Extension Dialing (3-4 digits) X X X
Caller ID X X X
Transfer to Voicemail X X X
Voicemail to Email X X X
Short Codes (Speed 100) X X X
Custom Greeting X X X
Directed Call Pickup X X X
Sequential Ring X X X
Call Transfer, Call Hold X X X
Call Forwarding X X X
Do Not Disturb X X X
Call Park, Call Retrieve X X X
Conference Calling X X X
End User Portal X X X
Fax to Email X X X
Voicemail X X X
Find Me Follow Me X X X
HD Voice X X X
Admin Web Portal X X X
Fax to Email X X X
Call Log Reports X X X
Shared Short Codes X X X
Account Codes X X X
Music On Hold X X X
Desktop App   X X
Mobile App   X X
Instant Messaging   X X
Presence   X X
File Sharing   X X
Video Calling   X X
Conferencing – 25 attendees     X

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Add-On Products:

  • Auto Attendant – Never miss a call; direct calls to the right department. Make it simple for your customers to get a hold of you.
  • MaX Meeting 25/100 – Standalone video, audio web conferencing platform with a 25 or 100 attendee limit.
  • Hunt Groups – Distribute calls easily from a single phone to many within your organization.
  • Call Recording – Record phone calls & use insights from recordings to enable better customer experiences.
  • Visual Voicemail – View a list of messages in an inbox-like interface, listen to messages and manage your inbox without making any phone calls.
  • Call Center & Contact Center Packages – Enhance your customer support experience by gaining insightful reporting, dashboards, routing, recording and more to better train & support agents while also ensuring an optimal customer experience.

 

 

Contact us today to help us learn more about your business; from our discussion, you’ll receive a recommended solution that’s personalized to your specific needs.

GET IN TOUCH

 

Find out how Midwest Fiber Networks can help you access and secure your data. Contact us for a consultation.

414.672.5612

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